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AOBLXIX

No Internet No Mouse!

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In the full article, you'll see how Razer feels that it's a good idea to require internet connection to "activate" your mouse. Yet require you too get another mouse if their activation server is down. Now is this really a good idea?

Here's what a user from the Overclock forums posted about his recent experience with his recent purchase.   Check out the TOS as well, which is at the bottom. 

 

 

 

This really took me by surprise. Just bought a new Naga 2012 mouse, installed the software and get greeted by a login screen right after. No option to bypass it to use the software to configure the mouse, set the options, sensitivity, shortcuts, macros etc.

So I go ahead and create an account and try to log in. Nothing. Try several more times, and still nothing. Try to make new accounts with different email addresses and it still wont work.

Finally call Razer who tells me the activation server is down, and I wont be able to use the mouse until it goes back up and will only be able to use it as a standard plug and play mouse til then. I ask about a workaround to use the mouse offline and they say there is none. Supposedly once the mouse is activated on the computer offline mode will work, but it needs to upload my profile and activate my account first and since their server is down its not going to happen. I ask for a supervisor to confirm this is the case and ask again for a workaround to use it offline. He said sorry theres nothing they can do, tells me the call center is closing and hangs up on me.

Im pretty shocked Razer thought it was a good idea to do this to customers. Nowhere on the box does it say anything about needing an internet connection to "activate" a mouse. If the servers go down in the future, anyone who buys this mouse is out of luck.

Honestly the last time I buy a Razer product. Absolutely ridiculous.



**Update**


Thought I would clarify a few things since Ive been asked about this a lot.

Razer forces you to create an account with them before you can use the software with the mouse. You cant configure the mouse in any way until you make an account with them and activate your computer and account through their server. If they decide to take down their activation server for any reason, you will never be able to use the software. If you live somewhere without access to internet, you will not be able to activate and use the software. If you work somewhere that has a network behind firewalls, chances are even though you can download the Synapse software, the firewall may also block you from activating and using the software as well.

If your connection drops out for any reason, the Synapse software will make a habbit of locking up on you while it transitions to offline mode. During that time your settings may revert or possibly not be saved.

Yes, you can use the mouse as plug and play with basic functionality if you choose not to make an account and activate your computer, but who pays $80 for a basic plug and play mouse? The reason people buy the Naga 2012 is the configurable buttons and to change the DPI, polling rate, set up macros and profiles along with everything else. Razer has no right to lock this away from customers who paid for these features. For the Naga 2012 mouse, there is no other offline drivers to revert to. Synapse 2.0 is your only option.

Razers Synapse 2.0 software is always online. If you have an internet connection active, Razer will be constantly using it constantly downloading updates and interrupting your full screen applications. Not only that, as I suspected, the Synapse 2.0 software is spying on you


From the Razer Synapse TOS agreement:

“User Generated Information” means any information made available to Razer through your use of the Software. Subject to the Privacy Policy mentioned above, you expressly grant Razer the complete and irrevocable right to use, reproduce, modify, create derivative works from, distribute, transmit, broadcast, and otherwise communicate, and publicly display and perform the User Generated Information and derivative works thereof in any form, anywhere, with or without attribution to you, and without any notice or compensation to you of any kind.

By using Razer Synapse 2.0 (“Synapse”), the Subscriber agrees that Razer may collect aggregate information, individual information, and personally identifiable information. Razer may share aggregate information and individual information with other parties. Razer shall not share personally identifiable information with other parties, except as described in the policy below.

 

 

 

Source



[url=http://www.adkgamers.com/index.html/_/tech-news/no-internet-no-mouse-r374]Click here to view the article[/url]

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[quote name='AOBLXIX' timestamp='1352366647' post='52977']
Im pretty shocked Razer thought it was a good idea to do this to customers. Nowhere on the box does it say anything about needing an internet connection to "activate" a mouse. If the servers go down in the future, anyone who buys this mouse is out of luck.

Honestly the last time I buy a Razer product. Absolutely ridiculous.
[/quote]

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That's pretty crazy.. sounds like a bug though and not a feature? At least I hope!

I actually like the new Synapse software... I like the fact that it saves your profiles to their servers. I haven't had any issues so far.

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I use all razer stuff myself, Blackwidow, Mamba, vespula, and there headset. I am not really crazy about this. Why does razer need/want to share your info with other parties? Unless they are making money selling your info hmmm....

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[quote name='Dynasty' timestamp='1352381251']
Luckley i have a deathadder and use the drivers before synaps lol so i got nother to worry anout :)
[/quote]

Same with me and my Naga =] Win!

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[quote name='CptBruns' timestamp='1352777073' post='53700']
and thats why you stick with a RAT 7 :) it looks much cooler and no silly internet activation's!
[/quote]

[color=#ffa500][size=4][font='comic sans ms', cursive]What he said. Love the RAT-7.[/font][/size][/color]

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Looking into a new mouse as we speak. My razer diamondback is coming up on 10 years old!

I considered razer for the keyboard, and bought corsair....Considered Razer for a headset, and bought a turtle beach....

And here I go again, thinking of a new mouse...and probably going to go with another company.

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[quote name='AOBLXIX' timestamp='1354683735' post='57985']
Well I'm on my Second G9X now and it's lasted a while now. I like it, but I never mind trying out other stuff. It's just a matter of finding a mouse that feels good in your hands.
[/quote]

Ok, I'll check out the g9x...I was soured by logitech years ago with a steering wheel or joystick, I don't remember. Just thought it was junk, and vowed to never go back to Logitech. I think I checked out the G15 for a second when I looked at keyboards, and saw it wasn't mechanical/didn't have an option of what keys to get, so I bowed out.

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Logitech G series are not bad for the $$$, but you will not get 10 years...

i use a g600, its actually really nice for any game not just mmo's.

its got 3 main buttons which takes a little getting used to but its really handy because on planetside 2 i use the far right main button for a dpi shift so when i am scoped in i can make small adjustments much easier.

also all of the other buttons on the side are really easy to use and hella handy for different voice options like proximity, squad, platoon, outfit, teamspeak, etc.

i have also had a razer mamba and i have to say the g600 is a much better mouse, considering the fact i dropped my g600 multiple times and it still works great, and i dropped my mamba ONCE and it broke.the g600 is also much cheaper.

for my keyboard i have a razer lycosa and i have to say its the best keyboard ive ever owned, and i also own a logitech g510.

so overall id say, IMO...

logitech makes better mice

razer makes better keyboards.

just my opinion and personal experiences

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I use all razer stuff myself, Blackwidow, Mamba, vespula, and there headset. I am not really crazy about this. Why does razer need/want to share your info with other parties? Unless they are making money selling your info hmmm....

 

Companies sell data on people all of the time. Just by making a profile or even visiting their sites you could be agreeing to an implied TOU that may include PID collection with the right to distribute on the host or owner of the website.

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Did you have to "activate" it?  

 

 

I actually plugged it in at my inlaws house...without internet. And it worked...good at that. but obviously lacked all the features of the razer software. I used it as a windows mouse, and it worked fine. I did not try the 2.0 software, because it kept saying it needed to sync to the cloud.

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Like most big companies Logitech has cheap crap out along with higher priced products that have better quality, wear some of the gaming specific companies tend to have good to great and not so much of the bottom end crap....

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