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    • AOBLXIX

      Battlefield F.A.Q. [Please Read]   04/18/2016

      After multiple questions coming up that were about the same topic we have decided to create a little F.A.Q regarding some of the most talked about topics. Please make sure you read EVERY question and answer. First thing's first, please use the search feature before you ask a question because it might have been answered already: CLICK HERE TO USE THE SEARCH FEATURE Q. I've been banned what do I do? A. Visit the "Ban Info" menu at the top of the page and click that appropriate link that relates to your ban. Then make sure you fill out the form properly after reading the guidelines to submitting a ban dispute Q. What do I do if someone is hacking? A. If you are in game you can report said individual using @report 'playername' REASON HERE If that doesn't help you, you can always submit a ban request by visiting the "Ban Info" menu at the top of the page and clicking the appropriate link Q. Can I submit a request for a new server, or a smaller special server? A. Sure but to put it bluntly most requests have been made already so rather than making a request that has already been made you should visit THIS LINK. That link talks about how we can go about getting more servers and what needs to be done to get those. Q. Well why don't you change some of the servers that you have now to those special servers? A. Because we have those servers as they are what stay full and are the easiest to keep populated. Just because 5 people like something doesn't mean that it's a smart option to keep a server that those 5 people think is a good server. Q. Why don't you change the ticket counts? A. Ok this is where you need to start realizing that the admins at ADK have been running servers for well over a combined 20 years if not more. We promise we're not going to do something that won't work and if we do happen to do that we have our admins making sure that we try to provide the best servers possible for as many people as possible. We love suggestions but when the suggestions are made that make us seem like we don't know what the heck we are doing that's when it's a little overboard. Again just because you and your buddies like something doesn't mean it's a great idea for a large gaming community as the server won't stay populated and pay for itself. We do want to start bringing more of those to the community, but please refer to the answer of the 3rd questions where a link was posted regarding different servers and how to make it happen. But to answer this question some, on certain servers like our BF3 TDM, it is meant to be a quick round server where you have a match that ends quickly. Some people don't want to play a round that goes on for 30 minutes, and a lot of people have enjoyed it. And again our admins do look at servers and how they are doing, but don't forget just because a few people want something doesn't mean everyone wants it. Q. How come I can't use explosives in a no explosives server but everybody else can? A. In actuality those individuals aren't supposed to either, but they are choosing to break the rules We are humans and unfortunately we aren't perfect to catch everyone. But our admins do the best that they can to be perfect and we have our auto admin in place for no explosives, but it comes down to rules are rules. If you choose to break them and you get in trouble, that is your fault and there is nobody else to blame. You can make reports and if admins aren't in the server they will go over them to see those who break the rules often and will deal with them. Just because an admin isn't in the server doesn't mean that we aren't looking at the reports. Q. Why don't you have servers that have multiple expansion maps on them? A. Because they are quite difficult to maintain unless you have people willing to be in the servers and make sure they are populated day in and day out. Please refer again to the link in the answer of the third question as this relates to that. If we have people who are going to make sure that these servers will indeed stay populated then possibly but so far we haven't been able to get that. In the past we've done B2K which a lot of people were begging for an it went nowhere. Q. There's someone cursing and using racist remarks in the server, why haven't they been banned? A. Because the reality of it is nobody will ever be happy, these are not remarks that you will see any admin using but we aren't going to police everybody and what they say. What one person might find offensive, the other person might not. So if we remove a few words then we'll need to remove all words that people find offensive. Now if the individual is spamming constantly and/or just being a troll about it you can always submit a ban request and let us know what was happening. Admins will then look over it to see what action needs to be taken. Q. Why don't you kick people who have a high ping? A. In reality high ping doesn't cause as many problems as a lot of people think. Admins have been talked to about how to handle something that is absurd but they will not kick someone with a 150 ping because people are complaining about them. We have members from all over the world and we're not going to limit what servers they play on. Someone's high ping to a server does not cause a server to lag. If the server is lagging it'll be everyone noticing it. BUT if there are only a few individuals who are complaining about lag, it's more than likely an issue with their connection to the server. The best thing to do would be do a tracert to the server, but most people don't want to believe that they might have an issue on their end or somewhere between their house and the server. And the reality is that there could be an issue that someone is seeing. There are plenty of posts about ping in the servers so feel free to do a search to look them up. Q. Why don't you just disable weapons that you can't use in the no explosive server? A. Don't you think we would have done that if it was possible? :) Q. Why can't I dispute a ban after 2 months? A. If people cared so much to play on our servers after a perma ban, they would come and dispute within the first 2 months. We feel 2 months is more than enough time to dispute a perma ban. Q. Why don't you have anything besides 64 slot servers? A. Again refer to the link in the answer to question number three. But long story short, it's not easy to keep small number servers populated as often as possible when we have as many servers as we do. Due to the fact that you could lose 15 people at a time in one game, there goes half the population of the server which could indeed empty the server. So if it's wanted we need people willing to put in the time and effort to do such and to make it so that there is always a queue for the servers. Q. Why does it seem like you guys get frustrated when people ask certain questions? A. Seriously though, it's because they are normally questions that have been answered multiple times and most of the time it appears that the question wasn't thought about in the manner of "Hey I wonder if anybody else has posted about this." Unlike Battlelog where things normally get hidden and admins don't respond, we do see pretty much 99% of everything that is posted without it getting lost because of the fact that we have admins for each particular section of the community. And those admins do make sure that we respond to topics where someone might have a question. So with that last question being answerd, please just take 10 seconds to browse the forums and search to see if your topic has been discussed before you go and make a post. If it's not too old or hasn't been answered feel free to leave your input but a lot of the same questions are coming up over and over. Ping, ping, ping, why can't I use explosives, ping, ping, can we have more servers, why can't we have these maps, why do you only have like 200 tickets on the TDM server, 64 players is a lot of people to have on a server, where are the expansion maps, why is this person using curse words and racist remarks and hasn't been banned yet. As always we do appreciate and ask for suggestions but most of the questions that we see over and over have been answered and could be answered for you by making a search on the forums. Thank you for your support of the community and as always we will continue to provide the best possible gaming experience on our servers for as many people in the world.
AOBLXIX

Battlefield 4 - Beating Dead Horse - aka Blaze backend

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So I feel like after years of beating a dead horse the truth finally comes out and what myself and many other leaders here have been saying all along is indeed part of the biggest issue with this game. Many people disagreed and say it's the server lagging, that Blaze isn't the issue - it's just a small problem, etc, etc. . but the reality is when it only happens to a handful of people on the server, we check the server and there's nothing showing that it's having performance issues then that obviously points towards something else. But many players don't feel like believing us in what we say and continue to complain about things that are clearly out of our control. 

 

 

Proof below as a DICE developer posted a few days ago that the "top issue" is something related to their stats backend. 

 

 

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It has been the stats backend for some time now, because you need to be in constant communication with the Blaze server for Battlefield and it's what causes a lot of problems. 

 

There are multiple ways to fix this sort of thing, but I guess releasing a new beta for a game that's already been released only helps you realize what a big part of the problem is. 

 

I will again try to provide feedback to EA/DICE regarding some things much as I have done before, and hopefully others will be able to see that these "small" issues indeed are bigger than they thought many months ago. 

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@[member='AOBLXIX']
 
Not the only one either; Another example from EA Answer HQ:
 
As a server owner , blaze backend connection issues
‎11-30-2014 09:17 AM - edited ‎11-30-2014 09:38 AM
 
"My problem and my anger is about Battlefield 4 servers . My server setted Official mode Conquest Classic and i modified map list  - added dlc maps  to map rotation.- and nothing else changed because you cant.
 
2 times we filled server 64 + 2 commander fully populated  and blaze backend kicked our server or cut the connection or whatever it is server drop from battlelog and 30 sec it came back . i asked this to my server provider and they said it was blaze backend drops and we cant do anything about this because its from EA / DICE side . and this happend twice and i got the same answer......"
 
Blaze player drops and server disconnects are symptomatic with lag and rubberbanding prior to the disconnect.  So, this is not an ADK problem or any other community problem, it is an EA / DICE problem.........Always has been and will remain so.....
 
A little research of the symptoms yields commonality of issues rampant within the BF4 gaming community, and nobody is pleased.....
 
Regards;

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@[member='jabber63'] @[member='KnightsX']

 

BF4 was the only BF game that truly limited server providers by not allowing the "other guys" to be approved. But since at least BF2, EA and DIce have always done the ranked  server thing by forcing server providers to be approved by EA and DIce, Limit access to ranked server files and settings and ensure a minimum of servers and slots are available at all times.  

 

BF2 had a deal for each two slots rented the server provider had to provide one vanilla server slot.

 

While not the greatest set up I agree the pro is the very limited TOS BF4 has. Not much consolation, but....

 

THis is amazing that the BF E-lawyers with their proverbial netcode issues are silent when shown the truth. TO have the destruction and other out of ordinary FPS features there has to be a trade off. While the internet backbone is a lot better over the years, your still quadrupling the data traffic (estimate) over the standard FPS game. Easily seen if you have your manager up to see the network graph compared to even TF2 or counter strike. 

 

The fact that not only the traffic but as AOB mentioned in the OP that also trying to sync data to remote servers (EA/Dice), game servers and clients (the player) in the time required to be "lag free" is almost impossible. I am surprised it is as good as it is.

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it's amazing that companies still have problems with this. . . there are so many viable options, beyond just letting people run their own servers as they once did. . . 

 

I thought that they had identified a method to "reduce data sync issues" that were supposed to lead to better performance, how'd they F that up?

 

or is this that?

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@[member='Sikosis999']

 

There are ways like facebook uses but costs money. One way would be to queue the none important data blah blah blah but that all costs money. Just the T1 connection is crazy expensive. And keep in mind the connection has to be persistent (always open) instead of sending requests that open and close connections (like facebook). Even if EA hosts the servers in their own data centers on their own hardware your still at $1,000's a month to run all this (for free basically, to us the consumer where other games charge you a monthly fee or have other ways).

 

Think of the data just for the battlescreen feature on battlelog that requires data to be synced from EA (not the server if I read the code correctly). 

Edited by Bromance

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After one night with Hardline the issue is still there for that game too. Defiantly sync issues with blaze. One server though, about half of the players got dropped all at once (including my wife, lol) not the whole server, so maybe a few more fail safes by blaze server instead of game server? We will see.

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